My CCTV camera is not recording. What could be the issue?

My CCTV camera is not recording. What could be the issue?

Troubleshooting Guide: My CCTV Camera is Not Recording – Possible Causes and Solutions


Discovering that your CCTV camera is not recording can be concerning, especially when security is at stake. In this guide, we’ll explore some common issues that may cause this problem and provide step-by-step solutions to get your camera recording again.

Issue 1: Power Supply Problems

One of the primary reasons for non-recording cameras is a power supply issue. Check the camera’s power source, such as the power adapter or PoE (Power over Ethernet) connection. Ensure that the camera is receiving a stable power supply and that the power cables are securely connected.


  1. Try using a different power adapter or PoE switch to rule out a faulty power source.
  2. Inspect the power cable for damage and replace it if necessary.
  3. Consider resetting the camera by disconnecting and reconnecting the power supply.

Issue 2: Storage Space Insufficiency

If your CCTV camera uses local storage like an SD card or an NVR/DVR with limited storage capacity, it may stop recording when the storage space is full.


  1. Check the storage capacity of your recording device (SD card, NVR, or DVR).
  2. Free up space by deleting old or unnecessary recordings.
  3. Consider upgrading to a larger-capacity storage device if required.

Issue 3: Incorrect Recording Settings

It’s possible that the recording settings on your CCTV camera were accidentally changed or configured incorrectly.


  1. Access the camera’s settings menu using the manufacturer’s software or mobile app.
  2. Verify that the recording mode (continuous, motion detection, or schedule) is correctly selected.
  3. Confirm that the recording resolution and frame rate settings are appropriate for your needs.

Issue 4: Camera Firmware or Software Glitches

Firmware or software glitches can occasionally prevent cameras from recording as expected.


  1. Check for any available firmware updates for your camera model on the manufacturer’s website.
  2. Follow the provided instructions to update the camera’s firmware.
  3. If using a mobile app for remote access, ensure that it is also up-to-date.

Issue 5: Camera Lens Obstruction

Physical obstructions or dirt on the camera lens can impact recording clarity and functionality.


  1. Visually inspect the camera lens for any dirt, dust, or physical obstructions.
  2. Gently clean the lens with a soft, lint-free cloth to ensure a clear view.


By following this troubleshooting guide, you can identify and resolve common issues when your CCTV camera is not recording. Regular maintenance, proper power supply, and correct settings are essential to ensure optimal performance and reliable security surveillance. In case of persistent problems, consider seeking assistance from the manufacturer’s support team or a professional CCTV technician for further diagnosis and solutions.

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